Customer Service

Shipping

Shipping charges are determined by the total value of your order. Standard shipping charges apply to the continental United States. Our carrier for deliveries within the US is USPS. A shipping chart is located below. (We have the right to update and/or change shipping charges at any time). Rush delivery is available at an additional charge. Please be aware that we cannot ship to a P.O. Box address.

Orders that weigh under 16oz. are shipped via UPS; Please allow 7-14 business days for delivery of these orders.

Regular—$7.95 & up

Regular shipping charges apply to the continental U.S. and are determined by the total value of your order. U.S. customers outside of the continental United States please add $10.00.

Delivery to TCU Sorority House

Delivery to the sorority houses at Texas Christian University ONLY is available bid day weekend! We will put your gifts in a cute container with the sorority letters with tissue, cellophane and gift card. We will strive to deliver as soon as possible when you order unless the product has to be made or is out of stock. We will NOT deliver to the dorms and ONLY the sorority houses on bid day weekend. After bid day, we will deliver to the sorority and fraternity life office on campus. We ask that you provide a phone number so we can text your student that they have a surprise waiting! If you have a question, please call the store at 817-735-9361. Thank you!

Delivery to TCU BOX - FREE!

Delivery to a TCU Box is free all the time!!! 

Just use the following code at checkout: TCUBOX

Second Day Air

Need your order in a hurry? Please call us at: (817) 735-9361 or email orders@brownbagetc.com

In Store Pick-Up

Want to pick up your order? We will contact you via text or email when your order is ready.

We work extremely hard to get your order processed within 3 business days. On average, most orders will be completed and arrive to you within 7-14 business days depending upon your location.

Return Policy

No returns on jewelry. All returns must have receipt and all tags attached for store credit only within 14 days of purchase. Sorry, all sales on discounted merchandise are final. Orders that are shipped are eligible for return if they are received by Brown Bag, Etc. within 14 days of the purchase date or internet order date.

Please return to:

Brown Bag Etc
Attn: Website Returns
2912 Pulido Street
Fort Worth, Texas 76107

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